Care at Home
Here at 1st Grade Care, we make it our mission to deliver first class care to those who need it most within our community.
We offer our service users specialist in home care
We offer our service users specialist in home care so they are never too far from their familiar comforts and all they love. Those looking for care at home for their loved ones will be looking for a company that puts their service users first. This is something every member of our team is passionate about and this comes through in the care we provide. We understand the pain of seeing a loved one struggling to support themselves, so we ensure people in Cardiff, Newport, Gwent, Vale of Glamorgan and Bristol have care workers who lead with compassion, empathy and experience.
We work in support of adults of all ages with life-limiting conditions or people in the end stages of life. Our main aim is to provide care of the highest quality to our service users. Whether you’re looking for palliative care at home, respite care or live in care, we can help. We provide care at home services from 15 minutes a week to 24 hours a day. We are passionate about the promotion of happiness, freedom and independence. With our wide ranging and bespoke services, families can rest assured the knowledge that residential care is not the only option when looking for care of the highest standard.
As a company, we understand the irreplaceable warmth and comfort of being in your own home. Our expert care is supported by the knowledge of this irreplaceable feeling. We know that comfort is not only found in the home, but in the people around you. This is why each of our service users is given a dedicated care worker to build a relationship with. Experience has long shown us that everybody is unique. This is why we offer completely bespoke care at home packages. We develop a personal plan with each individual to ensure their care is dignified, personalised and perfectly tailored to achieve their desired outcome. This distinctive approach has resulted in happy service users and families across our locations. Families can find peace in their loved ones being taken care of my someone who cares.
We specialise in care for a range of needs, including:
1st Grade Care is underpinned by a set of values. The ongoing success and growth of our business is determined by our behaviours. We have defined these behaviours as:
DELIVER – Excellence is a habit not a goal. We work as a team, sharing a mutual desire to succed. We welcome a challenge with enthusiam and go above and beyonf the call of duty because it’s who we are.
RESPONSIBILITY – We’ve dedicated to attracting, engaging and retaining talent through a culture that nurtures success, develops careers and invests in people. We reward exceptional performance and promote a positive work / life balance.
INTEGRITY – We service the individual needs of our service users through a workforce that displays the highest level of ethics, provides exceptional customer service and honours all commitments by doing what we say, the right way and on time.
VOICE – Two-way communication is essential for effective relationships. We communicate in a clear, open and honest way, proactively listening to those we serve to truly understand and delived their needs.
EVOLVE – Extend yourself beyond the familiar, learn from mistakes, be responsive to changing needs. We’re quality focused with a passion for continuous improvement; results matter and we are firmly committed to them.