About Us

Since 2011, 1st Grade Care has provided expert care at home services for people over the age of 18 who need it the most. Our core values lie in providing people with exactly the kind of care they want and need. We provide care for people over the age of 18.

We started small… providing our care service to three individuals within their own homes, and we now provide care visits to service users in England and Wales. We use cutting edge technology, and most importantly, we have an amazing team of dedicated healthcare staff.

We provide domiciliary care (also known as home care) services for anywhere from 15 minutes a week to 24 hours a day. We provide each individual with a personal plan that is uniquely tailored to their specific needs. This is to ensure we meet the needs of every service user. Experience has shown us these needs are often subject to change, and with our bespoke care services, we offer care that evolves with our service users’ requirements.

We offer

We offer our service users specialist in home care so they are never too far from their familiar comforts and all they love.

Personal Care

Live-In Care

Sleeping & Walking Nights

Sit-in & Respite

Meal Preperation

Morning, Lunch, Tea and Evening Care visits

Laundry, Ironing, Shopping & Domestic Support

Medication Administration

Escorting to Appointments

We develop a personal plan to ensure the care we deliver is tailored and personalised to suit the needs of each individual

We develop a personal plan to ensure the care we deliver is tailored and personalised to suit the needs of each individual. When preparing a personal plan/service delivery plan, the organisation will involve the service user, the placing authority (if applicable), and any other required representative. Each care worker undergoes continuous training and development that ensures the agency can deliver the highest quality services.
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Mission statement

Our primary mission is “To provide homecare that is easily accessible, community centred and culturally relative, delivered with compassion, dignity and respect.

That begins with every life we encounter: our employees, our service users and those who love and care for them, our stakeholders and those who are yet to become our service users.”

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Vision

To be the leading provider of domiciliary care and the employer of choice by exceeding the expectations of each person we support and their families, creating an exceptional work environment for our staff and continuously developing and improving our service.

Better Home Health Care is Our Mission

Portland House 113 – 116 Bute Street Cardiff Bay Cardiff CF10 5EQ

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